ACCEPTANCE OF THESE TERMS

By accessing our website, creating an account, placing an order, or using 8K IPTV services, you agree to these Terms and Conditions.

Please read these terms carefully before purchasing a subscription. Our Privacy Policy explains how we collect, use, and protect your personal information.

ACCOUNT SETUP AND CONTACT INFORMATION

Your account and subscription will normally be activated once:

  • Your payment has been received.
  • Your order has passed any required security or fraud checks.
  • You have provided the information needed to process and deliver your order.

You are responsible for providing a valid and accessible email address during checkout. We may use this email address to send order confirmations, login details, setup instructions, service updates, renewal reminders, and support messages.

Please make sure the contact information on your account is correct and up to date. 8K IPTV is not responsible for missed messages, delayed delivery, or access issues caused by an incorrect, inactive, or inaccessible email address provided by the customer.

Providing false, incomplete, or misleading information may result in your order being delayed, rejected, suspended, or cancelled.

ORDER REVIEW AND FRAUD PREVENTION

8K IPTV and its payment providers may review orders to help prevent fraud, unauthorized payments, chargebacks, or misuse of the service.

In certain cases, we may ask you to verify limited information related to your order or payment. Any verification request will be limited to what is reasonably necessary to confirm the purchase.

We will not normally ask you to provide a complete copy of your payment card. Never send full card details, security codes, passwords, or other sensitive payment information by email, live chat, or messaging services.

We reserve the right to refuse, cancel, or refund an order when:

  • The payment cannot be verified.
  • The order appears fraudulent or unauthorized.
  • False or misleading information has been provided.
  • The order does not comply with these Terms.
  • We are unable to provide the requested service.

SERVICE ACTIVATION AND DELIVERY

Your subscription details and setup instructions will normally be sent to the email address provided during checkout after successful payment and order approval.

Most orders are processed promptly, but activation may occasionally take longer due to payment verification, incorrect customer information, technical maintenance, high demand, or circumstances beyond our reasonable control.

Before contacting support about missing account details, please check your inbox, spam, junk, and promotions folders.

SERVICE SETUP ASSISTANCE

8K IPTV may provide reasonable assistance with installing a compatible application, entering subscription details, or setting up a supported device.

Setup assistance is provided as part of our customer support and does not include:

  • Repairing customer devices.
  • Fixing unrelated internet or home-network problems.
  • Configuring unsupported third-party hardware or software.
  • Recovering accounts belonging to third-party application providers.
  • Paying third-party application or device fees unless specifically included in the purchased plan.